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    Online Training

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    I cannot re-take my learning courses

    Check the username of the account and verify that it is valid.  Please contact Johnson & Johnson Head Office Support.  Contact details: 01 4665 381, [email protected]

     

    As a manager, I do not see the training records of staff members

    Check to see if your staff members are in the 'My team' section of my 'My account'.  Check if the staff members have completed their courses.  Check if the Manager has approved the staff members.  If you're still experiencing difficulty please contact Johnson & Johnson Head Office Support.  Contact details: 01 4665 381, [email protected]

     

    I cannot download the certificates of completed courses.

    Check if the download button is enabled and that by clicking on it the download begins.  Check the browser version and verify if downloads are permitted on the browser.  Check the download folder on the PC.  If you're still experiencing difficulty please contact Johnson & Johnson Head Office Support.  Contact details: 01 4665 381, [email protected]

     

    My certificate still shows the name of the Pharmacy where I used to work before.

    The system is designed to render certificates based on the Pharmacy that you were attached to at the time of the completing the course. This cannot be changed